Block bookings or individually booked sessions may be cancelled no less than two weeks before the first booked session date and a refund will be issued. Block bookings or single sessions that are cancelled less than two weeks before the first booked session are not eligible for a refund. Refunds are not issued for illness, holidays or choosing to miss a session.
Our sessions and events will usually go ahead in any weather, except for when there are particularly high wind speeds (above 40mph) and/or thunderstorms. If we are unable to run a session due to weather conditions, staff sickness or other unforeseen circumstances we will attempt to arrange an alternative session. If this is not possible then you will be offered a refund.